Boston, MA / June 26, 2002 / PRNewswire / AT&T today announced it is opening its newest high-tech Internet Data Center (IDC) in the Boston area to serve multinational and enterprise businesses.
Today's announcement brings to 18 the number of IDCs being operated by AT&T on three continents worldwide, and reinforces the company's strategic focus on hosting and managed services. These services are critical to businesses that want to deliver Web-based applications to the customers they serve.
The Boston-area IDC, a 200,000-square-foot facility is AT&T's third largest IDC worldwide, and is integral to the support of the portfolio of managed services first announced by AT&T in January. AT&T has invested in developing hosting facilities needed by businesses to keep their Web sites, e-infrastructure and mission-critical applications -- like supply chain management and order fulfillment -- up and running.
"With today's announcement, AT&T is reaffirming its commitment to the enterprise businesses and companies that we serve," said Dave Dorman, AT&T President and head of Business Services. "In an industry environment characterized by churn and turmoil, our continued investment in hosting represents our own vote of confidence on where the business applications of the future are heading."
"The Boston area is a hub for the high-tech community and a thriving market for business, making it a natural choice for us to locate our newest IDC," said Pat Traynor, AT&T Hosting and Managed Services vice president. "We're offering Boston area businesses the freedom to focus on their core operations, unhindered by the complex technology and management functions required to keep their infrastructure and applications up and running."
AT&T's Web hosting business is a strategic growth area for the corporation, offering a comprehensive array of managed services designed to serve any level of customer need, whether AT&T is providing a fully outsourced, end-to-end hosting solution or customers are managing their own applications hosted in AT&T's IDCs.
Central to delivering these hosting services is AT&T's integrated Global Enterprise Management System (iGEMS), a $200 million management platform conceived and developed by AT&T Labs. Through iGEMS, AT&T monitors the network, hosting infrastructure performance and applications to correlate information across all three domains to predict and prevent problems before they can occur.
AT&T Managed Hosting Services are backed by industry-leading performance commitments. Service Level Agreements cover business transactions availability and response times; network, server and application availability; and resolution management.
Hosting customers can view how well AT&T is performing against the agreed- upon performance SLAs through the AT&T Managed Services Portal for hosting. The portal provides customers with personalized, secure access to detailed information about their AT&T-hosted infrastructure and applications through comprehensive real-time reports, collaboration tools, and electronic customer service tools, including trouble tickets and electronic billing.
For more information about AT&T Internet Data Centers, and the full AT&T Managed Services portfolio, visit http://www.att.com/business. Additional information about the Boston-area IDC is included in the attached sidebar.