Web Hosting Fundamentals with ServInt

Is ServInt the “best kept secret” in the Web hosting industry? Christian Dawson, ServInt’s Chief Operating Officer, makes his case.

What would you say are ServInt's competitive advantages?

Experience is ServInt’s greatest competitive advantage. We have been in this game since 1995. We have seen it all and can take care of any customer need you can think of. Our next advantage is directly related to that – it’s our people. Whether you are talking about their experience or their skill level we have the best. We put them on the front line and make sure the individuals our customers deal with are the ones that can fix their problems. Ultimately ServInt can employ the best people for the same reason that we have been able to satisfy customers for nearly 15 years. We treat all the people that work with us as if they are family.

What are ServInt's three key success factors?

• When people come to us we do everything we can to make sure that they do not have to worry that their business is up and running. We keep a watchful eye on the technology so they don’t have to.
• Our support staff is what sets us apart. No matter how big we get we will never forget that we started as the small guy on the block, making our next sale through the referrals of happy customers.
• We have a commitment to excellence that dictates we use only the best equipment and only offer enterprise level solutions. There may be a lot of money in budget hosting, but most products in the market today would not meet our standards for reliability, redundancy and resources.

How has ServInt kept up with changing technology?

ServInt was one of the first providers to offer a Dedicated Server Solution. Before that time people could scarcely fathom needing more than a single account on a shared server. ServInt knew that businesses needed more power than that and innovated to create a platform on which the Internet could grow.

Years later ServInt saw another opportunity to pioneer by taking the relatively new VPS technology and using it to launch a platform worthy of Enterprise Level businesses. Our Dedicated Server Replacement™ VPS line has allowed people to shed their non-redundant, low-end servers for something significantly more powerful and certainly more redundant. ServInt continues to keep an eye on the future of Enterprise level hosting.

How are your services and pricing levels better than those of your competitors?

ServInt's customers understand the value of what they are getting for the price that they pay. They wouldn’t trust their business to a provider who has been around fewer months than ServInt has been years, and they wouldn’t trust it to a low-end server that isn’t even good enough to put under their desk at work.

What do you view as the most important requirements in a support system and what does ServInt do to fulfill these requirements?