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Originally Posted by khatam
Hello All,
I registered my domain name with 1and1.com because their domain registration prices are great; however, I am using the professional package I got for free last year and so far, I am pretty unhappy. It is a very basic package since it was free, so I don't expect for it to deliver a lot. However, I do expect a little more from 1and1; I have called several times only to get representatives that know less than I do (very scary). Their control panel, while it may be easy to understand for the very experienced webmaster, is pretty difficult to understand for a layperson like me. Granted, I am a "newbie" to the whole web hosting arena, but I imagine there are many other newbie webmasters out there who are just learning the ropes, that just need a little more guidance from a professional.
My biggest complaint? I am pointing my perfectly good domain name to a generic domain name because 1and1 wants to charge me a transfer fee to transfer my domain name from one account to another. Of course, this causes the generic domain name to be recognized over my real domain name which will eventually only delay my site from being picked up by the search engines. I am just counting the days until I can transfer my service to another host. My first criteria will be that they provide great customer service!
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Yes I made the mistake of registering a domain name with 1and1, and now they won't update the DNS for me and I am the rightful owner of the domain name. I will NEVER EVER register a domain name with 1and1 and highly recommend that people SHOULD NOT register domains with them. If you want to switch hosts in the future, they will not update the DNS for you.
Ultimately I feel that because does not update the DNS (if they do, they make it extremely difficult) that they are hijacking domains. I wonder if people could sue 1and1 over this? Does anyone have any thoughts?