According to industry research conducted by Phplivesupport.com, a livechat technology provider, an online shopper who uses the live chat is 20 percent more likely to make a purchase than a customer who does not. The reason is live chat’s ability to serve as a virtual-sales assistant during a visitor’s product selection and ordering process.
Maximizing the online-customer experience is a priority for ecommerce businesses because, by satisfying the customer’s goals, they can satisfy their goals for more sales. Live chat, whether through its common instantmessaging platformor itsmore advanced customer ****ytical capabilities, creates key opportunities for ecommerce businesses including:
Ecommerce
Take time to read on the blog where I got some ideas about this.
Live Chat Boost E-commerce Sales
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