I'm a Fasthosts Reseller but I can't really can't take it any more. I'm looking for an alternative web host.
I also am amazed on how they rank so highly... number 10 in tophosts own list...
They talk a good talk, they look professional, pricing is ok but technical support are utterly terrible in fact worse than that their totally incompetant.
I expect that any of their more valued employees have long since jumped ship.
They still have not recovered from the hack and password change fiasco, waiting times are long and I'm providing technical support to technical support...
surely that's not right is it!
They also dispensed with the Reseller Support Forums with no timescale as to when an alternative would be launched.
Online resources:
http://fasthostshell.blogspot.com/
http://www.fhresellers.com/forum/
Make your own mind up but if you choose Fasthosts be warned!