Is 1&1 web hosting any good?

[shuwangyan]

Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7.

They did that without my notice ,they did not even give me email notice. Suddenly, my website is completely down and I had no idea ,but I can only called 1and1 internet customer service
I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) ,I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.

I hate to deal with their customer service.

Last year, when I want to cancel my VPS package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more month’s fee did I recognize that my VPS is still active.
Actually, this is my only site which is still hosted by 1and1.com . I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience

One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time .I don’t even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.

What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I don’t recommend 1and1.com.They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the world’s worst hosting and very bad customer service.I am very curious why such a crook company can still survive in a competitive hosting marketing.

[resource004]

Hi friends,
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When I need best web hosting for my websites i go to this site and this company always provide me best web hosting so do if you want it then contact them without any hesitation.

Regards,

Resource

[hamstyh]

I had 1&1, wasn't very happy with them, explained more as the top review here:

http://www.host-review.co.uk/reviews/products/3.html

Good price but the rest is very poor - avoid.

[Maverick]

They were good at one time but in recent months we have had nothing but troubles. We have several managed dedicated servers and they have been offline for entire days three times costing us troubles with clients and several clients lost entire days of business.

Today, again, we were told early in the day the main server was down and would be swapped out in two hours. All day we heard the same story even from a supervisor named Ryan. Tonight once again we called as over 128 domains are still offline. Another call just now and we were told the ticket was never started. Since early today, for now around 10 hours all our clients sites have been offline.

Three times now in past two months. 1and1 in our opinion os not an option anymore. It has cost us stress, angry clients and one threat of having to pay a clients losses for the day.

We can not get a straight answer, been told all day the same story, so in fact, 1and1 is not an good host anymore. We have been withthem for 4 years. We are going to transfer out at great expenese. Our opinion, stay away from 1and1. They have issues with mail also.

[Maverick]

One Word:

Stay Away from 1and1 if your running a web business. See my earlier post for details

[Maverick]

Footnote to previous posts: This past week we launched a marketing campaign for our new CMS sites. Have sales people visiting busnesses face to face, we ran radio ads and other methods, thousands of dollars invested, today our 1and1 dedicated server has been offline since early morning and is still not online 10 hours laters, taking down 128 domains.

Aside from investments, we also lost $10k today as a result and tech support has been tellig us all day that the server would be back up in 2 hours, 10 hours later we were told there was no ticket, after several previous calls tha said indeed it was being worked on. Our clients sites have been down all day and evening, still not back yet. They have lied to us and we are wondering now if the dedicated servers are in fact dedicated servers or perhaps virtual dedicated servers??? or are there other issues. Third time in 2 months this has happened. We will be transfering out and make sure that every forum we can find will put out the warning.

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[Warrior]

If you intend to create more than 1 website, go for multiple web hosting where you could handle your websites in one account.

Following webhosting site is quite good.

Hostmonster http://snipurl.com/1512d

They offer hosting of "unlimited domains" and you will get massive webspace of 200000 MB (200 GB ). They only charge $4.95/month and they also offer "a free Domain Name" and installing service called "Fantastico". By using Fantastico, you may create own forum, photo gallery, shopping cart (e-commerce),your own auction site and your own blogs within few seconds. They also offer "Free Website Builder" as well.

[fatslug]

Here's my 1&1 love story... Many moons ago 1&1 won web host of the year award in PC Magazine. Needing a host, and not having any better advice to go on, I decided to give 1&1 a shot. So I registered my one little website and everything was fine and dandy - until I came to try and cancel the account. This is when things went bad. I followed the cancellation instructions, which was my first taste of 1&1 crap pie, because I had to not only complete the control panel cancellation procedure, but then print-out the cancellation page, sign it, and fax it back to them within 14 days, or the account would remain active. Being a basic PC user, I didn't have a printer and I definitely didn't have a fax machine/line. So this involved burning the cancellation pdf to CD, taking it to a photo developers in town, paying to get a hard copy, then paying again to get it faxed. To make a long story short, 1&1 apparently didn't receive my fax and left the account open, but decided not to tell me, just to bill me on the next due date. So I went through the process again, and spend 2 hours on hold at various departments until I could get verbal confirmation that someone had my fax in their hands. Racking-up about £12 in mobile phone charges.

How I wish I'd learnt my lesson that first time. But for some unknown reason, when my neighbour said she needed a website to advertise her B+B business, and I volunteered to make the site, I decided to use 1&1 again. It had been years since the first debarkle, so I guess I hoped they had fixed their system by now.

Again, everything was fine until it was cancellation time. I followed the online cancellation instruction and, joy of joys it said I didn't need to print and fax anything this time. Their new system just required me to cancel at control panel, wait a few days for a confirmation email, and click the button to complete the process. Fine I thought, they've made it easy. So, being a normal human being I put it out of my mind, knowing I'd get an email soon reminding me. But the email never arrived, and I was only reminded the account was still active, when I got billed again months later. I cancelled again, but this time remembered to check my emails every day for the cancellation confirmation message. But again it didn't arrive. I looked into the 1&1 help small print and discovered that by email, they actually meant they'd send a message to my 1&1 control panel messages tab, which wasn't an email account at all, and seem to be there for the soul purpose of creating exactly this confusion at cancellation time.

By now the second cancellation request had expired, so I had to initiate the process a third time. I immediately checked my 1&1 control panel messages for the confirmation, but nothing arrived. Apparently the confirmation would arrive within 2 days, and they sure as hell weren't going to make it easy by sending the confirmation message immediately. So, I had to wait 2 more days, remember to log back in before the cancellation expiration date, and then finally open my first and only ever 1&1 'email' message, and click that glorious beautiful confirmation button.

I can hardly express the relief I felt as I finally severed the last link between me and 1&1. I hate them and their money-grabbing approach so much, that I signed up to this site specifically to warn other innocent wide-eyed web users... do not ever ever EVER even think about using 1&1. They will eat your soul and charge you for the toilet paper. Run far away, and find a nice host... Google and websites like this one will help you.

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