Graeme Williams writes "I really need something that will help me diagnose and fix problems with Windows PCs. I provide occasional support for more than a dozen PCs at my local church, as well as the systems at home, and those that arrive in the wake of my children. I don't do it regularly enough to have a clear model of how I should go about it. I really wanted It's Never Done That Before to provide that clear model, but unfortunately I was disappointed." Read the rest of Graeme's review.
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