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Which type of hosting is the fastest growing segment of your business? 38% - Dedicated 16% - Cold Fusion 16% - Net ASP 8% - Enterprise 22% - Email hosting Who's performing your SEO? 63% - I'm doing it in-house 9% - My hosting provider takes care of it 7% - It's contracted out to an SEO firm 21% - Im not engaging in SEO What matters most when shopping for a web host? 15.7% - Market Presence 14.7% - Reputation 19.8% - Customer Service 30.8% - Price 19% - Product Offering What brought you to Tophosts? 43.9% - Don't have a web host and need one. 31.9% - want to switch their web host 11.3% - In the hosting industry and doing competitor research. 8.6% - Here to read the articles and learn about e-business. 4.2% - Want to use the forum. What is on your holiday Wish list? 43.9% - New Website / Web host 31.5% - 5-day weekend 15.8% - Job Promotion 8.5% - A new boss What value-adds would you like to see offered from your web host? 38.8% - Anti-Virus / Spam filtering software 30% - Website design software 20.3% - Search engine submission tips/marketing assistance 10.6% - Promotional items such as books, digital cameras, PDAs How important is your web site to your business? 49.7% - Very Important 25.7% - Important 12.4% - I don't have a web site 8% - Somewhat Important 4% - Not Important What is your primary initiative for increasing customer retention? 40.4% - Increasing customer service levels 23.2% - Implementing CRM/customer support software 13.3% - Hosting client seminars/networking events 10.5% - Offering long term discounts 6.1% - No measures are being taken 4.8% - Initiating loyalty programs/promotional giveaways What is your New Year's resolution? 35% - Lose 10 Pounds 24.2% - Improve my search engine rank/web traffic 21% - Upgrade my web hosting 19.2% - Add e-commerce to my website What is your reason for NOT participating in online sweepstakes/promo's? 65.5% - Fear of spam/unsolicited mailing 15.5% - Too busy to bother 14% - Nothing given in return 4.8% - Viruses