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AIT owns and operates a 93,000 Square Foot data center in their Corporate Headquarters in Fayetteville, NC. Their core business is website and application hosting. They also provide software development, IT solution design, systems integration services, VoIP network design and implementation, networking, security, database applications and development of custom applications. AIT also has a Network Operations Center (about 5K square ft.) located at 536 Ramsey Street Fayetteville, N.C.
Features
In the past 4 years alone, AIT has taken significant steps to upgrade its technological backbone, improve its customer service department, and meet a self-imposed mandate of contributing to their hometown economy: AIT has:
made a direct capital investment of $5,800,000 on its data and customer care center
made a payroll investment of $22,000,000 dollars
made direct purchases of $8,200,000 from state and local vendors
generated more than $111,000,000 in revenue
They have recently implemented biometric scanning for increased security control/access and now have armed guards 24/7/365.
Guarantee
AIT has provided several customized Service Level Agreements and guarantees. Typical solutions are 99.50% uptime guaranteed, and in other cases, 99.999% uptime. All hardware has a 24-hour replacement guarantee. In most cases, contractors can have hardware replaced in less than 12 hours.
Back-Up Systems
To protect against power outages, AIT has multiple backbone providers, UPS systems for intermediate power, dual Power Diesel Generators, NIC Teaming for network redundancy at the server level, Load Balancers for front end Web servers and application servers, completely meshed network topology, Cisco SmartNet 24x7x4hr Onsite warranty and TAC support for equipment failures or software assurance.
For Disaster Recovery, AIT maintains onsite and offsite backups.
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