A. Our ability to promulgate our passion for excellence. Tamara and I have been the only owners of Apollo Hosting since we set up our first server in 1999. Our objectives are consistent, our resilience is quick and our progression is unified.

With these unique characteristics, Apollo Hosting can always meet the needs of our customers as the demands in this maturing market place constantly change.

A. When we answer the phone, and I mean our staff here in Austin, the callers are actually surprised to be connected to a real person. Restructuring phone support services to offshore is always tempting relative to cost structure. We have been there and I can't see us going back.

Customer technical support is a continuous challenge in this business. Our focus on knowledge dissemination, hiring practices, CRM software solutions and proper staffing levels kept Apollo Hosting in a world-class support position. Tamara and I have never given up on our customers and they know that.

From the beginning, we have increased our product offerings and product quality. We have a vast array of software that comes with our hosting plans. We have software add-ons to improve traffic tracking, security, marketing programs, site design, and backup requirements. Our customers may not use each and every application, but the particular application needed is available and supported.

A. We are changing to become a one-stop shop for all online business needs, including hosted PBX, collaboration software, hosted exchange and T-1+ connectivity.