A. Our overwhelming distinguishing factor with FastServers.Net is not simply being a 100% managed services provider, but actually the way our managed services work in comparison with the industry.

Customers can often times become frustrated coming into a managed solutions model when they are not clear on the exact services they are provided and what services are available as options at additional fees.

Customers also need to know what services are outside of the overall capabilities or offerings of their provider. FastServers.Net has solved this issue by the introduction of our DEFCON service levels.

Our DEFCON levels 1-5 offers everything from the most basic management to complete system administration services, and does so in an extremely defined way. This not only ensures our customers are aware of what services they should be expecting with their server, but it also tackles a challenging issue for hosting companies - training their technical staff how to differentiate services and response priorities from customer to customer.

Simply put, our DEFCON levels and associated features and costs with each level are clearer to both the company staff and the customers than any other provider in the industry.

A. Rapid Deployment - With an inventory of Dell PowerEdge servers, FastServers.Net is able to quickly configure complex solutions including cluster solutions, advanced SQL solutions, and web hosting solutions.

Expert Support - The FastServers.Net support team are able to provide an astounding 99% or higher resolution to all technical support issues. With direct vendor relationships and over 10 years of experience, a vast and prominent amount of knowledge is available to resolve complex issues quickly and efficiently.

People of FastServers.Net - FastServers.Net places a high value on building relationships by getting to know customers on a personal level. We believe the success of our customers rely on our staff taking the additional steps to understand, communicate, and build relationships with each and every one of our customers.

A. FastServers.Net has always been on the cutting edge of the dedicated hosting industry by utilizing trends, demands, and innovations. As the industry evolves, it often leads to the necessity of new service implementations as well as improvements to existing offerings. Thus, it is very important that we educate our customers as new products and services become available.

The one change we see as beneficial is to better educate ourselves about each of the industries and business models of our entire client base and not just our technically oriented customers. Armed with a better understanding of each of our customers and their specific businesses and industries, we would then be able to educate them on how a new service offering can benefit their needs and cater to their overall success.