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I've always found the time to make a phone call or write an email of complaint when the service or product I have received has been poor, but rare is the time any of us, I think, stop to write a letter of thank you for superior service.
So, I just wanted to let you know that your service is by far the best I've worked with in my life, and I'm not just talking about web hosts. I have never had my questions answered so clearly, quickly, and courteously by any company or service provider I've dealt with. The email correspondences have been concise, easy to understand but not condescending, and polite. My phone contact was expedient, thorough, and patient as I repeatedly asked for clarification.
As an educator currently working specifically on team efficiency and effectiveness, I am simply amazed at the fact that EVERYONE I've interacted with from Lunarpages has been so consistently excellent. And, if there is a parent company who would like to see this, let me know and I'll be happy to give them a copy.
Tony Maite
maitespace.com
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