Rackspace owns all of its U.S. data centers, two in San Antonio, TX, one in Grapevine, TX and one in Dulles, VA. Rackspace also has three un-owned data centers in the UK.
Rackspace's 7 data centers were commissioned within the last 6 years and are growing by approximately 50 percent annually, as they are continuously putting new servers and hardware online every day. All Rackspace data centers have UPS and diesel generator backups in an N+1 configuration.
HVAC Quality and Availability (Heating Ventilation and Air Conditioning) - Target ambient room temperature will be 72 Degrees F in the server area of the data center. Ambient room temperature will not vary by more than +/- 5 degrees. Relative humidity will be targeted for 45% in the server area. Relative humidity will not vary by more than +/- 5%. Rackspace guarantees that the HVAC facilities will provide adequate cooling 100% of the time in a calendar month.
Rackspace guarantees its Network will be available 100% of the time in a given month, excluding scheduled maintenance.
Rackspace also guarantees Critical Infrastructure Systems, including power and HVAC will be available 100% of the time in a given month, excluding scheduled maintenance.
Rackspace guarantees functionality of all hardware components and replacement of any failed component at no cost to the customer. Hardware replacement is guaranteed to be complete within one hour of problem identification. Rackspace's data center network infrastructure is guaranteed to be available 100% of the time in a calendar month. Rackspace guarantees 100% availability of all components of the network infrastructure including switches, routers, and cabling.
In the event that Rackspace fails to maintain 100% availability of network device(s) configured for high-availability and such failure directly and adversely affects a customer's hosted configuration, Rackspace will refund the customer 5% of the monthly fee per half-hour of down time (up to 100% of customer's monthly recurring fee) for the affected component(s).
In the event of failure of a non-redundant network device (i.e. a device not configured for high availability) which causes an outage in a customer's hosted configuration, Rackspace guarantees the device will be repaired or replaced within one hour of the problem identification by Rackspace.
If there is a SAN failure, Rackspace will repair the SAN within one hour of the time that the cause of the problem is identified.
Power Availability - A/C Power systems in the data center are designed to run uninterrupted, including during a utility power outage. A/C power to the outbound port on a customer's serving power distribution unit (PDU) is guaranteed to be available 100% of the time in a calendar month.