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| Q. What is the chief distinguishing factor in your Web hosting operation that separates it from the competition? |
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A. The Planet provides comprehensive, world-class hosting solutions backed by a top management team, unmatched experience and expertise, leading-edge technologies, and award-winning service, to deliver an optimum blend of affordability, flexibility and reliability to our customers. Our “on demand” IT products and services, such as self-managed servers and managed hosting solutions, are flexible and easy to manage, enabling our customers to:
- Reduce IT costs up to 75 percent
- Scale and grow your business as the demands of your customers and the marketplace change
- Leverage your IT infrastructure more cost effectively across the lifecycle of your business with products and services matched to every stage of growth and expansion.
- Keep your business focused on developing your core competency instead of constantly worrying about how to manage your IT infrastructure
- Gain a trusted business partner while taking advantage of the most current IT infrastructure products and expertise
As a result, we stand as the leader in world-class IT hosting capabilities.
- Number 1 privately held, dedicated server hosting provider in the world (second only to publicly held IBM)
- Fourth-largest hosting provider of Web sites (2.8 million)
- Serving more than 22,000 customers worldwide
- Six wholly owned and managed state-of-the-art data centers supporting more than 44,000 servers
- Fully redundant Network Operations Center capabilities in two cities (Dallas & Houston) with 24x7x365 monitoring
- One of the industry’s fastest, most robust networks (100 gigabits/sec)
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| Q. What are the Top 3 elements of your Web hosting company that your customers are most impressed with? |
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A. Based on results from our recent customer survey, our customers cite the quality of our network, quality of our data centers and quality of our support as top reasons for selecting The Planet as their hosting provider. Nine out of ten customers would recommend The Planet as a hosting provider to their peers.
Quality of Network:
When it comes to network speed and bandwidth, The Planet is second to none. With an unrivaled 100 gigabits per second speed, The Planet eliminates bandwidth traffic jams and roadblocks to assure high volume, instantaneous response for hosted applications.
By using multiple Tier 1 telecom providers and direct Internet connections, we bypass transit networks and shorten the network path between your IT infrastructure and your customers. The result is lower latency, maximum speed, and unsurpassed reliability. In short, The Planet provides you with the connectivity, bandwidth and stability you simply can't find anywhere else.
Quality of Data Centers:
With multiple state-of-the art data centers located in Dallas and Houston, Texas, The Planet provides On Demand IT Infrastructure backed by complete redundancy in power, HVAC, fire suppression, network connectivity, and security. So if any of our data centers experiences a disruption for any reason, your eggs (or servers) are never in one basket.
Currently managing 147,000 square feet of data center space in six facilities, we have an additional 30,000 square feet of data center space under construction. Each facility is wholly owned, managed and operated by The Planet and is equipped to handle any challenge.
Quality of support:
The Planet delivers superior customer service by combining quality, a sense of urgency and a passion for total customer satisfaction that leverages advanced tools and processes, 24x7x365 technical support expertise, and a simplified choice of support plans to meet your needs:
- Our exclusive Built In Value Support provides 24 x 7 x 365 phone and Web-based technical support, system monitoring, and a dozen other services for all customers.
- Managed Services deliver a full suite of server administration support such as OS set up, configuration and hardening, control panel and popular third-party application support, anti-virus protection, as well as 24x7x365 phone and web technical support for incident reporting, escalation and resolution.
- Personalized Service Options let you choose additional “al a carte” services for your business, including managed firewalls, load balancing, OS reloads, anti-virus protection and on demand professional services.
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| Q. If you could change ONE thing about your Web hosting business what would it be? |
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A. Following the merger of the two companies, we focused our energy on the customer experience through our data centers, network and customer support. In tandem, we’d also like to place a renewed focus on delivering new solutions to our customers to help enable them to grow their business.
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